Hard Rock Hotel Desaru Coast

This is a family friendly hotel which is suitable for families that have kids. The staffs are so kind and sensitive as my boy is a visually impaired child, they are helpful all times. I like the pre checked in service where this hotel is the only i came across where there was a greetings from them before I reached. There are quite numbers of questions I asked because this was my first time there. The operator was so patience and take times to answer me though Whatsapp only which I feel more secure before going in the hotel. Overall the food, facilities are very good well maintained. I will go back again with my parents next round as I think they will love it very much too.

Great resort, good location - not on the beach though however on demand buggy service is available to Westin where Hard Rock hotel guest can also use the beach. Great and friendly staff, they were always willing to help and made our stay memorable. Clay, did the Memorabilia tour for us and showed us some of the "rock-star memorabilia" located at various sections of the hotel - a must do tour that happens twice daily. Clay was exceptional as was the rest of the hotel crew, not all of whose name i recall.

The duplex suite room overall made the family vacation very enjoyable!

The proximity to the water slides is a plus (the water park is a bit oldish but ok). The cleaniness everywhere, great evening Live Music, private beach within a short walking distance and the big offer of choices for the breakfast.

The staff were super friendly and accommodating. The location is nestled in the middle of the Desaru Coast resorts with relatively easy access to the beach, with many food options to select from (other resorts included!). There's also a shuttle bus to/from the nearby Ferry Terminal (15min away). The hotel amenities were great, and our room had a nice (semi-enclosed) balcony with a forest view. Overall we really enjoyed our stay. Would especially recommend for families with children!